Privacy Policy

Introduction

RefreshMe App LLC (doing business as TaskPullUp; "TaskPullUp," "we," "us," or "our") operates the TaskPullUp mobile application and website at taskpullup.refreshmeapp.com (collectively, the "Platform"). This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.

By using the Platform, you agree to the collection and use of your information as described in this policy. This policy applies to all users, including Clients and Pros.

Information We Collect

We collect the following categories of personal information:

• Identity & Contact: Name, email address, phone number, and profile photo
• Account Information: Username, password (encrypted), account type (Client or Pro)
• Professional Information (Pros): Government-issued ID (for verification), professional licenses, service offerings, and pricing
• Booking & Transaction Data: Appointment history, services booked, booking timestamps, and cancellation records
• Payment Information: Payment processing is handled by Stripe. We do not store full credit card numbers. We retain transaction amounts, dates, and payout records
• Location Data: Approximate location used to show nearby Pros (with your permission). We do not continuously track your location
• Communications: Messages sent through the Platform's in-app messaging system
• Usage Data: App activity, pages viewed, features used, device type, operating system, and crash reports
• Cookies & Tracking: See Section 8 below

How We Use Your Information

We use your personal information to:

• Create and manage your account
• Facilitate bookings between Clients and Pros
• Process payments and send transaction confirmations
• Verify Pro identity and professional credentials
• Send appointment reminders, updates, and support responses
• Display your location to help Clients find nearby Pros
• Improve the Platform through usage analytics
• Enforce our Terms of Service and Community Guidelines
• Comply with legal obligations and respond to lawful requests
• Send marketing communications (only with your consent — opt out any time)

Information Sharing

We do not sell your personal information. We share data only in the following limited circumstances:

• Between Users: Client and Pro profile information is shared with each other as necessary to complete bookings
• Service Providers: We use Firebase (Google) for data storage and authentication, Stripe for payment processing, and Google Maps for location services. These providers are bound by their own privacy policies and data processing agreements
• Tax Reporting: Pro earnings data is used to generate required 1099 tax forms for contractors earning $600+ per year
• Legal Compliance: We may disclose information when required by law, court order, or to protect the safety of our users or the public
• Business Transfers: If RefreshMe App LLC is acquired or merged, your data may be transferred as part of that transaction, with notice provided to you

Text Messages (SMS)

If you give us your mobile number and opt in, TaskPullUp may send you text messages about your appointments and account, such as booking confirmations, reminders, line updates ("you're up next") and account notices. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of any purchase.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all of the information-sharing categories above and will not be shared with any third parties. We share your number only with our messaging provider, solely to deliver the texts you asked for.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Specifically:

• Active accounts: Data retained for the duration of your account
• Deleted accounts: Most personal data is deleted within 30 days of account deletion. Some data (e.g., transaction records) may be retained for up to 7 years to comply with tax and legal obligations
• Messages: In-app messages are retained for 12 months after the last activity in a conversation
• Verification documents (Pros): Retained for the duration of the Pro's account and deleted within 90 days of account closure

You may request deletion of your data at any time (see Section 7 — Your Rights).

Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encrypted data storage via Google Firebase
• Secure payment processing via Stripe (PCI-DSS compliant)
• HTTPS encryption for all data transmitted between your device and our servers
• Access controls limiting who within TaskPullUp can access personal data

While we take reasonable precautions, no method of transmission over the internet is 100% secure. If you suspect unauthorized access to your account, contact us immediately at admin@refreshmeapp.com.

Your Rights

You have the following rights regarding your personal information. To exercise any of these rights, contact us at admin@refreshmeapp.com:

Cookies & Tracking Technologies

Our website (taskpullup.refreshmeapp.com) uses cookies and similar technologies to:

• Essential cookies: Required for the website to function (e.g., keeping you logged in)
• Analytics cookies: Help us understand how visitors use the site (e.g., Google Analytics / Firebase Analytics). This data is aggregated and anonymized
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. Our mobile app uses Firebase Analytics for usage tracking — you can opt out via your device's privacy settings.

California Residents — CCPA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
• Right to Opt-Out of Sale: We do not sell personal information

To exercise your CCPA rights, contact us at admin@refreshmeapp.com. We will verify your identity before processing your request.

Children's Privacy

The TaskPullUp Platform is intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has created an account, we will delete that account and associated data promptly.

If you believe a minor has used our Platform, please notify us at admin@refreshmeapp.com.

Third-Party Links

The Platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any external services you visit. TaskPullUp is not responsible for the privacy practices of third parties.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last Updated" date at the top of this page and may notify you via email or in-app notification.

We encourage you to review this policy periodically. Your continued use of the Platform after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: admin@refreshmeapp.com
• Website: taskpullup.refreshmeapp.com
• Entity: RefreshMe App LLC (North Carolina)